![]() Solution: Start the Backup Plan without CancellingĬause: There is no more space on backup partition. Set permission on the destination drive to EveryoneĮrror/Message: Error (could not delete file on destination or access denied).Permission on the destination drive is not set to Everyone.Note: This will delete all historical version except the most current versionĮrror/Message: Error (could not create directory on destination or access denied) Delete the History folder on destination.Solution: Check cable to the destination deviceĮrror/Message: Error (file name collision)Ĭause: User deleted a folder and then created a file with same name in the same location Reboot host PC to restart SyncServices.exeĬause: Unable to get free space information for the destination drive.If do not want to backup to destination, delete backup plan.Ensure the destination hard disk is connected to the computer.Then setup a new backup (since the Manager is now pointing to the new replacement drive's serial number) Go to the Backup button at the top in the Manager software, choose Delete Backup Plans, and then delete that particular plan. ![]() SyncServices.exe stopped running (very unlikely).This also cause the icon to go red in the systray This means that one backup may be successful, but the other one will fail and generate this error. If you have backup plans set to multiple backup devices (if one of those backup devices is not connected at the time the Manager runs a backup, it will attempt to run all backups.After replacing a drive under warranty, the Manager software links the backup to the serial number of the drive, so since that replacement drive does not have the same serial number, this error is generated.Solution: Check cable to the destination device.Įrror/Message: Destination is not accessible Connection to destination drive is interrupted or intermittent while backup is in progress.User renamed or deleted source file while backup is in progress.Right-click on the Backup folder and select Properties.Įrror/Message: Source or destination file invalid.Using Windows Explorer, double-click on the Seagate drive to view the folders and files it contains.Under the General tab, deselect the Read-only (Only applies to files in folder) checkbox.Right-click on it and select Properties.Locate the root folder Users (7/Vista) or Documents and Settings (XP).Rename the x:\Seagate Backup\History folder to something like x:\Seagate Backup\OldHistory.If an individual file is not identified then it may be necessary to run Windows error checking on the external drive or delete the x:\Seagate Backup\History folder and run a fresh backup, if it can not be repaired. Solution: If an individual file is identified with the error, delete the affected file from x:\Seagate Backup\History folder on the external drive. This error is also common on the file desktop.ini which tells windows explorer how to arrange the files in a folder (list, details, thumbnails, special view), this file would be automatically recreated after a restore and it is not necessary to backup this file.Ĭause: File in history folder is corrupted or unmovable This file is recreated by the operating system if a folder is restored, so it is not necessary to backup this file. Note: This is a common error on the file thumbs.db which is a file created by windows to display thumbnail versions of the files in a folder. Solution: Backup of system files and folders is not supported This list provides the Error/Message generated in the Backup Log, its Cause and a Solution for overcoming the issue.Įrror/Message: Not Supported/File skipped (backup of system files and folders is not supported)Ĭause: File or folder has system attribute set These errors/messages can be found in the Backup Log. The following is a list of errors/messages that could be generated by the Seagate Manager and Maxtor Manager Backup Utility. There are many files that are typically skipped during a backup, see the information below to help interpret the various error messages that may show in the log. Keep in mind these errors are generally related to individual files, and not entire folders. The backup.log file in Seagate Manager and Maxtor Manager will report only on files that are skipped or encounter problems during a backup. ![]()
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